Life in the Fast Lane

No...We're not talking about getting Pole Position in the Salon to get your haircut first!

We know how life can be.  You have to pick up the kids from school at 3:15, you've booked a hair appointment for 2:00 and you are just not sure if you are going to make it in time, what with all the incredible treatments, head massage at Shampoo, and browsing of products you like to do when you are in the Salon.  It should feel like a pampering, indulgent experience.  Not the last sprint of the London Marathon towards the finish line!

Welcome to the Fast Lane.  Here at Tommy's we understand that sometimes taking your time simply isn't practical, and as one of our previous posts said, we never 'squeeze' anybody in.  So what's the solution?  

We Fast Lane your appointment!  Simply arrive ten minutes before your appointment time.  We will take your bill, book your next appointment and send you over for consultation with your Stylist.  So that when your appointment time comes along you have already had that incredible head massage, had a quick peek at the retail that you want to take home to keep your hair in it's best condition, and you can fly out the door confident in the fact that you have had exactly the same level of service but with a 10-15 minute head start!

Want to save even more time?  If your time is limited and you can only visit us on a certain day at a certain time, then we will schedule you in for that day and time at your chosen interval!  Stress free hairdressing!

To take advantage, simply phone your nearest Salon ( visit www.tommyshaircompany.com to find your nearest one!) and ask them to fast lane your appointment!

Got suggestions of how we can continue to improve our service for you? Please visit the website and get in contact to let us know!

Team Tommy's...

NO ONE CAN WHISTLE A SYMPHONY....

....it takes a whole orchestra to play it.  - H.E. Luccock

Unlike other Salons, we practice a team philosophy.  This means the skills of our entire team (From our Salon assistants to our Stylists) are available to you.  We wouldn't dream of committing you to one Stylist or technician.  

We don’t want to keep you on a waiting list.  Being there when you need us, and fitting into your busy schedule is our number one priority.  Not every Stylist is a master of all skills, our ‘Perfect Match’ System aligns you with the Team member with the best suited experience level, skill set, and strength to suit your hair and your lifestyle.  Each Team Member has a strength that when combined, offer you an array of style enhancing options that can not be rivalled.  

So you are scared when you book an appointment and you get a different Stylist, it’s going to be a disaster?  We can assure you this isn't the case, and neither are we going to force you to stay with the same Stylist either.  We know that a massive part of our success is the relationship that has been built up with our Guests.  We know that you have a ‘favourite’ Team member that you prefer.  However if they have fallen ill, are on vacation, or working on an outside event such as London Fashion Week, we want you to know that you have the option to see another Team Member.

Me and my Shadow

Each Team Member has a ‘Shadow Stylist’.  This is usually the person that would colour your hair, or the one that you usually visit for the blow dry’s for that special occasion.  These Team Members work closely with your Stylist, and they often know your hair.  These Stylists are called Shadow Stylists, and they are trusted to look after you when your usual Stylists are not around (That’s right, our stylists have favourites too!), and they wouldn't hand that responsibility over to just anyone who is available.  So not only do we not mind if you want to visit a different stylist in the Salon...We want you to!  There’s no commissions at Tommy’s, and we do not ‘rent chairs’.  Your time is important, and we want to make sure you can be seen by us, without that Guilty pang!

To ensure consistent service quality and technical skill, each team member completes our in-salon skill certification program. This means you can always have confidence and peace of mind, knowing that you are in the talented hands of a Tommy’s Team member. You'll always have a fresh perspective....and you'll always receive the utmost in True Quality service and attention. Guaranteed.

So there you have it, the next time that you need that appointment that you forgot to make, before the Wedding you've been invited to tomorrow, ask our Guest Experience Manager who the Shadow Stylist is.  You will get the same incredible Tommy’s Service, and Style minus the panic!

Happy New Hair! Tommy's Product of the Month

It's that time of year!  When you make promises and resolutions to help improve yourself, or your environment for the following year.  Whether that is to lose weight, exercise more, or simply see more of the people you love, there is one key to keeping these promises... And that is to simplify the goal. 

Break it into little parts.  You want to lose weight? How?  Did you know that by simply cutting the two sugars out of your (numerous) cups of tea during the day over a six week period could shave up to 3lbs off your weight?  Then maybe shave out the biscuits that accompany them for elevenses and you are on your way to a winner!

Here at the Salon we adopt the same outlook with hair health.  Diagnosing the problem is half the battle, and prescriptive haircare from Kerastase helps us to manage the every day issues you have with your hair, be that due to stress, pollution or hormone imbalance.

Kérastase’s Specifique collection has been designed with a healthy scalp in mind. Common scalp complaints include dehydration, excess oil,itchiness or sensitivities such as sore skin. Hair can never look its best if the scalp suffers from imbalances. With treatments carefully designed for specific scalp-relief and hair troubles, Kérastase aim to gently restore the health of your scalp by moisturising to resolve dehydration or cleansing the scalp against excess sebum for oily-prone hair. Hair grows cleaner, healthier, stronger and glossier.

Bain divalent is a product which amazingly balances oily scalp and dry hair, cleansing the scalp, whilst moisturising dry hair fibres to leave your hair silky and soft with a cleansed and invigorated scalp.  When you purchase this product this month you can enjoy a Specifique Ritual Blow Dry to see the benefits the full range will have on your hair!  Simply visit www.tommyshaircompany.com to find your nearest Salon and take the first step towards Happy New Hair!