Life in the Fast Lane

No...We're not talking about getting Pole Position in the Salon to get your haircut first!

We know how life can be.  You have to pick up the kids from school at 3:15, you've booked a hair appointment for 2:00 and you are just not sure if you are going to make it in time, what with all the incredible treatments, head massage at Shampoo, and browsing of products you like to do when you are in the Salon.  It should feel like a pampering, indulgent experience.  Not the last sprint of the London Marathon towards the finish line!

Welcome to the Fast Lane.  Here at Tommy's we understand that sometimes taking your time simply isn't practical, and as one of our previous posts said, we never 'squeeze' anybody in.  So what's the solution?  

We Fast Lane your appointment!  Simply arrive ten minutes before your appointment time.  We will take your bill, book your next appointment and send you over for consultation with your Stylist.  So that when your appointment time comes along you have already had that incredible head massage, had a quick peek at the retail that you want to take home to keep your hair in it's best condition, and you can fly out the door confident in the fact that you have had exactly the same level of service but with a 10-15 minute head start!

Want to save even more time?  If your time is limited and you can only visit us on a certain day at a certain time, then we will schedule you in for that day and time at your chosen interval!  Stress free hairdressing!

To take advantage, simply phone your nearest Salon ( visit www.tommyshaircompany.com to find your nearest one!) and ask them to fast lane your appointment!

Got suggestions of how we can continue to improve our service for you? Please visit the website and get in contact to let us know!

Team Tommy's...

NO ONE CAN WHISTLE A SYMPHONY....

....it takes a whole orchestra to play it.  - H.E. Luccock

Unlike other Salons, we practice a team philosophy.  This means the skills of our entire team (From our Salon assistants to our Stylists) are available to you.  We wouldn't dream of committing you to one Stylist or technician.  

We don’t want to keep you on a waiting list.  Being there when you need us, and fitting into your busy schedule is our number one priority.  Not every Stylist is a master of all skills, our ‘Perfect Match’ System aligns you with the Team member with the best suited experience level, skill set, and strength to suit your hair and your lifestyle.  Each Team Member has a strength that when combined, offer you an array of style enhancing options that can not be rivalled.  

So you are scared when you book an appointment and you get a different Stylist, it’s going to be a disaster?  We can assure you this isn't the case, and neither are we going to force you to stay with the same Stylist either.  We know that a massive part of our success is the relationship that has been built up with our Guests.  We know that you have a ‘favourite’ Team member that you prefer.  However if they have fallen ill, are on vacation, or working on an outside event such as London Fashion Week, we want you to know that you have the option to see another Team Member.

Me and my Shadow

Each Team Member has a ‘Shadow Stylist’.  This is usually the person that would colour your hair, or the one that you usually visit for the blow dry’s for that special occasion.  These Team Members work closely with your Stylist, and they often know your hair.  These Stylists are called Shadow Stylists, and they are trusted to look after you when your usual Stylists are not around (That’s right, our stylists have favourites too!), and they wouldn't hand that responsibility over to just anyone who is available.  So not only do we not mind if you want to visit a different stylist in the Salon...We want you to!  There’s no commissions at Tommy’s, and we do not ‘rent chairs’.  Your time is important, and we want to make sure you can be seen by us, without that Guilty pang!

To ensure consistent service quality and technical skill, each team member completes our in-salon skill certification program. This means you can always have confidence and peace of mind, knowing that you are in the talented hands of a Tommy’s Team member. You'll always have a fresh perspective....and you'll always receive the utmost in True Quality service and attention. Guaranteed.

So there you have it, the next time that you need that appointment that you forgot to make, before the Wedding you've been invited to tomorrow, ask our Guest Experience Manager who the Shadow Stylist is.  You will get the same incredible Tommy’s Service, and Style minus the panic!

Have you voted for your favourite selfie in the Denbighshire Free Press Competition? Visit their website, or drop your vote in at the Ruthin Salon! With Love From Tommy's xxx

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Want to become part of the thousands of Guests who had Happy New Hair in 2014? Simply visit http://ift.tt/10VTQGc and find your nearest Salon, or follow the instructions to book online! With Love From Tommy's xxx

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Laura Meynier who visited the Llandudno Salon the day before moving to France! Ooh La La! To book in with Catherine visit http://ift.tt/10VTQGc and book online or call the Salon on 01492 870 166 now! With Love From Tommy's xxx

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Sheryl Daltry visited the Ruthin Salon to see Camilla this week! What a beautiful way to see in the New year! Book now by visiting http://ift.tt/10VTQGc and booking online, or telephone 01824 709977 to get Happy New Hair! With Love From Tommy's xxx

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As part of our ten year anniversary, we have an offer every month! This month you could get up to a massive 40% off selected Kerastase Products! Simply visit http://ift.tt/10VTQGc to find your nearest Salon! With Love From Tommy's xxx

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Amy Barnett showing off her new Steel colour just before New Year! To book simply visit http://ift.tt/10VTQGc and follow the instructions to book online! With Love From Tommy's xxx

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Angel, Sahara and Naina, the Babbar girls with their Aunty Nisha, all ready and looking fabulous for the Panto! Book in now by visiting http://www.tommyshaircompany.com With Love From Tommy's xxx

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Tanwen Lewis Jones showing off her blowdry and hair up with Camilla! Don't forget we are open between Christmas and New Year for your party hair! Simply visit http://ift.tt/10VTQGc to book now! With Love From Tommy's xxx

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For everyone who has made 2014 so special, Thank you! We wish you all a Merry Christmas and a Fun filled New Year! Don't forget we are open in between Christmas and New Year, simply visit http://ift.tt/10VTQGc and follow the instructions to book online! With Love From Tommy's xxxxx

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We are open on the 27th, 30th and 31st to cater for all your party needs! To book in, like this lady did simply visit http://ift.tt/10VTQGc and follow the instructions to book online! With Love From Tommy's xxx

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Need an excuse not to stay in? Visit http://ift.tt/10VTQGc find your local Salon, and book in our Blow Dry Lounge from as little as £10 this weekend. With Love From Tommy's xxx

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A very Happy Birthday to Connie our Salon assistant at Ruthin! 17 today! Xx

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Make sure you visit http://ift.tt/10VTQGc to find your nearest Salon to book in Tommy's Blow Dry Lounge. Prices starting from as little as £10 mean that even if you don't have a party trick this Season, you will have incredible hair. With Love From Tommy's xxx

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Swedish things to be thankful for #8! "Is there anything better than to be longing for something, when you know it is within reach?" Greta Garbo - Within reach right now is the final couple of days to get 20% off all Cutting Lounge Services with our beautiful Swedish Stylist Hanna Karlsson. Book now by calling 01244 315 515 kärlek från Tommy's xxx

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Will you be fully dressed for your Christmas Party this year? Tommy's Blow Dry Bar starts from as little as £10 with a 6 Style menu to choose from. Please visit http://ift.tt/10VTQGc to find your nearest Salon, and book in today! With Love From Tommy's xxx

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Awesome things that we can thank Sweden for #7! Per capital, Sweden exports the most chart music in the world. It's uncanny how much pop you hear is Swedish - or was written by Swedes. In fact, we don't even need to mention that famous band from the 70s with a palindromic name and we could still write a stellar list that would knock your socks off. Europe, Roxette, Ace of Base, Robyn, The Hives, First Aid Kit, Avicii... and songwriter Max Martin who's written for Britney Spears and Katy Perry! Book in now with our Swedish Stylist Hanna Karlsson for 20% towards all cutting lounge services! Call 01244 315 515 kärlek från Tommy's xxx

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Swedish things to be thankful for #6! Micro IP allows tiny gadgets such as car keys and credit cards to communicate using the Internet Protocols, developed by Swedish scientist Adam Dunkels! To make that communication easier we will take 20% off all Cutting Lounge services with Hanna our new Swedish Stylist! Book between now and the 17th of December to take advantage! Call 01244 315 515 kärlek från Tommy's xxx

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Have you submitted your Selfie to the Denbighshire Free Press yet? We have linked with them for the chance to win a luxury make over courtesy of us! All you have to do is take a Selfie, and send it to editor@nwn.co.uk and the winner gets this amazing prize! Competition closes on 22nd December! Happy Snapping! With Love From Tommy's xxx

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